Steinberg Media Technologies GmbH

Creativity First

Beim Strohhause 31
20097 Hamburg

Tel: +49 (0)40 210 35-0
Fax: +49 (0)40 210 35-300

General Terms and Conditions of Steinberg Media Technologies GmbH

Section 1 - Scope of application

  1. Steinberg Media Technologies GmbH ("Steinberg") shall supply all deliveries and performances exclusively on the basis of these General Terms and Conditions.
  2. We shall not recognize any General Terms and Conditions of the customer that may differ entirely or partially from these General Terms and Conditions unless we have consented to those General Terms and Conditions in writing. These General Terms and Conditions shall also apply if and when our deliveries and performances are supplied unconditionally in full knowledge of the contradictory nature of the customer's General Terms and Conditions.
  3. These General Terms and Conditions shall also apply in the business relations between enterprises (companies and businessmen/merchants) to all future business of the parties.
  4. Steinberg is entitled to modify or supplement these terms and conditions at any time subject to an appropriate term of notification. Should the customer not object to the modified conditions within two weeks after receipt of the modification notice, at the latest, however, by the date the modifications in the notification are to take effect, said modifications shall enter into full force and effect in accordance with the notification. Steinberg will point out it to the customer in the modification notice.

Section 2 - Conclusion/contents/termination of the contract

  1. All offers and prices are non-binding.
  2. The contract shall be deemed as concluded upon written confirmation of the order by Steinberg or upon first fulfillment action regarding said order by Steinberg.
  3. If the customer is an enterprise, basically only the product description from Steinberg shall be deemed as agreed upon as the quality of the goods. Public statements, sales pitches and advertisements do not represent a quality description of the purchased product.
  4. To the extent that Steinberg makes the customer individual offers, these shall be made exclusively on the basis of the information provided by the customer with regard to the EDP system specified by the customer. For this reason the customer shall bear the risk as to whether or not the products offered on this basis correspond to his wishes and requirements. If the customer would like to agree upon binding standards deviating here from, he must put this in writing. Said request shall enter into effect once it has been countersigned by Steinberg.
  5. To the extent that revocation of the contract is permitted by law or in accordance with the agreement concluded with Steinberg, said revocation must be submitted in writing.

Section 3 - Delivery and performance obligations

  1. Steinberg shall supply the deliveries due in accordance with the contract within the contractually stipulated delivery times. Unless otherwise explicitly agreed upon, all delivery times are approximated. Delivery times are subject to timely and correct receipt of shipment receivables at Steinberg and shall be extended independently here from by the time period in which Steinberg is hindered by circumstances beyond its control (e.g. labor dispute, force majeure, or similar circumstances) from delivering the products on time. The same shall apply for the time period in which is waiting for the customer's performance of its duty to cooperate, which is required for the delivery of the products. Steinberg shall always inform the customer of any foreseeable delays and shall make every effort to deliver the products on time. In the event of an incorrect or partial delivery, Steinberg shall be obligated to proper delivery of the ordered goods.
  2. Steinberg shall not be responsible for the complete or partial failure of its product to perform (malfunction) if said failure is caused by  use or treatment different than specified in the description by the customer or a third party, whose actions are attributable to the customer. The same applies if the customer uses its own hard or software or other material that is not explicitly described as suitableby Steinberg for Steinberg products, thus causing the malfunction. The same shall apply if the customer does not cooperate with Steinberg to the extent necessary in the analysis and/or elimination of the malfunction.
  3. In delivering the products, which according to the agreement presuppose the customer's use of the Internet, Steinberg shall be responsible for the regularity of data traffic within the Steinberg network and such connecting networks for which it has explicitly assumed responsibility. The customer accepts that Steinberg is not accountable for failure to deliver caused by impairment of data traffic on the Internet outside of the scope of influence of Steinberg as mentioned and defined above.
  4. Steinberg's performance does not include installation and other accompanying services, unless explicitly agreed upon between the parties in writing. Even if an installation is owed based on an express written agreement, this contains the installation of the performance object (product) to the given surroundings of the customer. This does not include any further performances, in particular . Steinberg shall not be obligated to adapt the customer's currently existing programs to the delivered software and/or a user introduction. This shall also apply if the customer's currently existing programs were purchased from Steinberg.
  5. If the customer is an enterprise and the products are to be shipped by Steinberg, the risk of accidental loss or accidental deterioration shall transfer to the customer once the products have been handed over to the freight forwarder/shipping agent. For shipments carried out by Steinberg itself, the risk shall transfer upon delivery to the customer. The same shall apply for partial shipments and if freight prepaid shipment has been arranged.
  6. If it has been arranged for products, in particular software from Steinberg, to be called up via the Internet, Steinberg warrants (gewährleistet) the availability of its web server for 98% of the time on a yearly average. Further, from the availabiltiy times are excluded, when it cannot be accessed via the Internet due to difficulties that are outside the scope of influence of Steinberg (force majeure, third party fault, or similar circumstances).
  7. Steinberg may block access of unknown computers or services in its infrastructure temporarily if such a block is necessary in order to protect the infrastructure of the network operated by Steinberg or its customers against acute danger and Steinberg  is not responsible for this dangerous situation.

Section 4 - Customer's obligation to cooperate

  1. The customer shall be obligated to fulfill the contractually agreed cooperation obligations (in particular information concerning the EDP system currently in use as well as the hardware expansion categorically planned) within the deadlines contractually agreed upon on a case to case basis.
  2. Should the customer not fulfill his cooperation obligations even after having received an appropriate grace period set by Steinberg, Steinberg shall at its discretion be entitled to temporarily stop shipment on all deliveries or a portion of deliveries or to cancel the contract and to demand as compensation all expenses incurred thus far plus the loss of earnings.

Section 5 - Prices and terms of payment

  1. The amount and due date of the purchase price are determined in the contract with the customer. (i) In relation to consumers the mentioned prices are total prices. (ii) In relation to enterprises, prices do not include VAT and are net prices. The prices of Steinberg shall be valid as of its registered place of business in Hamburg. They do not include (if shipment is necessary or agreed upon) packing, freight, postage, insurance and other shipping costs.
  2. Invoices are due and payable within 30 days of the invoice date without deductions by way of bank transfer to one of the accounts of Steinberg. Discounts shall only be granted subject to an explicit written agreement. Should facts come to light after the contact has been concluded that from an objective point of view would damage the customer's credit rating, all receivables owing shall become immediately due and payable. In this case, Steinberg shall be entitled to ship on a cash in advance basis or only if collateral is provided.
  3. Belated changes to purchase orders at the customer's request including additional expenses incurred by said change shall be invoiced separately to the customer in accordance with the price list of Steinberg.

Section 6 - Third-party rights, copyrights and licenses

  1. In relation to customers, which are enterprises, the following applies to defects of title: Should a third party assert the violation of rights vis-а-vis the customer that should prevent the contractual usage of the products delivered to the customer, the customer must inform Steinberg forthwith in writing of said claims. The customer will leave the defence alone and at the expense of Steinberg to Steinberg against these claims out of court and in court and also provide every reasonable support. In particular, the customer has to provide information as possible in writing, how he has used the product.

    SAs far as rights of third parties are infringed, Steinberg can at its discretion provide supplementary performance that she

    a) obtains from the rights holder the sufficient rights in favour of the customer for the purposes of this contract, or

    b) modifies the corresponding product without effects on the function or only with acceptable effects for the customer, or what

    c) exchanges the corresponding product by another product without effects on the function or only with acceptable effects for the customer, whose contractual use does not violate any third party rights, or

    d) delivers a new product stand at whose contractual use no rights of third parties are violated.

    If the elimination of the defect of title is not possible within two attemps of improvements, the customer is entitled to set Steinberg a last extension and to point out in writing that he decreases the price adequately or withdraws at renewed failure. A withdrawal is coming into consideration at a considerable defect of title only.
  2. The customer shall receive   the non-exclusive , perpetual, non-transferable right to use the contractual products in accordance with the contract. The rights of use shall be transferred once payment has been made in full.

    The copyright as well as the source code for created programs shall remain with Steinberg. Without prior consent from Steinberg, it is fundamentally forbidden for the customer to modify, translate, reverse-engineer, decompile, or disassemble the software or the pertinent material or to produce works derived from the software, unless this is permitted by law. The customer may not change labels, copyright notices and ownership information of Steinberg products.
  3. If the right to use Steinberg products granted to the customer should end due to a legal or contractual right of cancellation of the contract, the customer must return all data carriers with programs, any copies, written documentation and advertising aids to Steinberg. The customer must delete all saved programs from his computer system, unless and as long as he is obligated due to compulsory legal provisions to keep them for a longer period of time. The customer shall surrender to Steinberg all other objects and documents forthwith, at the latest, however, two weeks after cancellation of the contract. If the customer is an enterprise, the surrender shall be carried out at his own expense and his own risk.
  4. The customer undertakes to ensure through suitable precautionary measures (e.g. secrecy of passwords) that the unauthorized third-party use of the products delivered by Steinberg in the meaning mentioned above shall not occur. In the event that the customer violates this obligation, Steinberg shall be entitled to terminate the contract without notice.

Section 7 - Reservation of ownership

  1. Steinberg shall retain ownership of its products until it has received full payment arising from the concluded contract.
  2. As far as the customer is an enterprise, the customer is permitted to resell the conditional commodity in the ordinary course of business to third parties (end customer) under reservation of ownership and under consideration of the due diligence of a responsible businessman; the customer, however, shall assign in advance to Steinberg all receivables due to him either now or later from the resale or from any other legal transaction with respect to the conditional commodity when they incur in the amount of the invoice value of the concluded contract between the customers and Steinberg. The customer shall remain entitled to collect these receivables as long as he duly fulfills his obligations vis-а-vis Steinberg. If the customer comes from this contract behind schedule with duties, Steinberg is entitled to the revocation of the resale authority and collection of the receivables. At the request of Steinberg, the customer then shall be obligated to inform the end customer of its advance assignment and to provide Steinberg with the information necessary for asserting its rights vis-а-vis the end customer and to surrender documentation. Should the conditional commodity of Steinberg be seized by a third party or affected in any other way, the customer shall be obligated to inform Steinberg immediately of said occurrence and to notify the third party of the security interests of Steinberg.
  3. Insofar as the customer alters or processes the delivered conditional commodity for resale on a commercial basis, said alteration or processing shall be carried out for Steinberg, without incurring any obligation on the part of Steinberg. In the event that the conditional commodity is processed, combined or mixed with other commodities not belonging to Steinberg, Steinberg shall be entitled to co-ownership of the new object at a ratio of the invoiced value of the conditional commodity to the value of the processed commodities at the time it was processed, combined or mixed. Insofar as the customer purchases the sole ownership of the new object, he shall transfer at this point in time the co-ownership of the new object to Steinberg at a ratio of the invoiced value of the conditional commodity to the value of the remaining processed commodity at the time of its processing, combining or mixing, and shall keep the new object in safe custody for Steinberg with the due diligence of a responsible businessman.
  4. Insofar as the customer resells the conditional commodity after it has been processed, combined or mixed or sells the new object achieved by processing, combining or mixing, subsection (2) shall apply with the proviso that the customer shall assign to Steinberg the receivables due to him from the resale to the end customer in the amount of the invoiced value of the processed, combined or mixed conditional commodities. This shall also apply if the conditional commodity, by way of processing, combining or mixing with other objects not belonging to Steinberg, has become an essential component of movable property.

Section 8 - Warranty

If the customer is an enterprise, the following regulations apply:

  1. The customer must verify conformity of the delivered products with the contract immediately upon receipt and must report any detected defects to us without delay. Should he neglect to promptly inspect the products and give notice of defects, the delivered products shall be deemed as accepted, unless the defect was not recognizable upon inspection. Defects detected at a later date should also be reported to Steinberg immediately; otherwise, the goods shall be deemed as accepted with regard to these defects. The notification of defects must be made in writing and the notified defect must be described in detail. Furthermore, Sections 377 et. seq.German Commercial Code (HGB) shall apply accordingly for all business entities.
  2. The Steinberg warrants defects of the product vis-à-vis enterprises at her discretion by subsequent improvement or product replacement. Provided that the product has to be given back to Steinberg for the product replacement, the customer shall bear the costs of transportation. Should the subsequent improvement and/or product replacement fail twice, the customer shall have the right to set a reasonable time limit for the removal of defects. Should the subsequent improvement and/or product replacement even fail within this time limit, the customer shall be entitled to demand a reduction of the remuneration or, at his discretion, a withdrawal from contract. In case of an insignificant defect the withdrawal shall be excluded.
  3. The claims regarding a defect are time-barred within one year (statute of limitation), beginning with the delivery of the product.

Section 9 - Limitation of liability

Irrespective of the legal grounds Steinberg shall only be liable to compensate or replace futile expenses in accordance with the following stipulations.

  1. Steinberg shall be liable for damages caused by the intentional or grossly negligent conduct of Steinberg, its legal representatives, managerial employees or any other vicarious agents and damages arising from death, bodily damage and damage to health from the assumption of a guarantee or from a procurement risk as well as Steinberg's liability for damages pursuant to the Product Liability Act (Produkthaftungsgesetz). In the case of damage caused by the grossly negligent conduct of any other vicarious agents, the liability shall be limited to those damages which are typically to be expected within the scope of an agreement such as the present one. Any further liability under this Agreement shall be excluded.
  2. In the case of damage caused neither by intentional nor by the grossly negligent conduct of Steinberg, Steinberg shall only be liable where an obligation is violated, the fulfillment of which is of particular significance to the achievement of the contractual purpose (cardinal obligation). In this case, the restrictions of liability pursuant to the foregoing subsection 9.1 sentences 2 and 3 shall apply. In case of Trial Version Software, the liability for damages according to this subsection shall be excluded.
  3. This limitation of liability for Steinberg shall also apply for the benefit of Steinberg's employees in the event that any claims are filed directly against them.

Section 10 - Resale by the customer

  1. Insofar as the customer himself resells the products delivered by Steinberg to a third party (end customer), he shall be obligated to refrain from any statements to the end customer at the time of resale with regard to characteristics of Steinberg or its products, which Steinberg has not expressly consented to in writing. The customer must refrain from everything that could adversely affect the good name and reputation of the products of Steinberg.
  2. The customer authorized to resell the products shall not have the right to represent Steinberg on a contractual basis. The customer is obligated to avoid any semblance of entitlement to be in the capacity of establishing direct contractual relationships between Steinberg and the end customer, and must conclude contractual relations with the end customer without the inclusion of Steinberg. Steinberg shall be entitled to reject inquiries from the end customer as well as direct contact with the end customer.
  3. In the event that the products are resold within the meaning of the previous paragraphs, the customer shall be obligated to oblige his end customer to comply with the General Terms and Conditions in order to protect the rights to which Steinberg is entitled and the integrity of its products as well as the corresponding provisions as set forth in individual contracts. The customer shall release Steinberg from third party claims that result from an infringement by the end customer upon the provisions concerned.

Section 11 - Assignment/set-off/right of retention

  1. The customer may assign claims based on this contract directed against Steinberg to third parties only with the written consent of Steinberg.
  2. Steinberg has the right to transfer its legal position arising from the contracts concluded with the customers to affiliated companies according to Sections 15 et. seq. German Stock Companies Act (Aktiengesetz - AktG) of the Steinberg group.
  3. The customer may only effect a set-off against claims of Steinberg with undisputed and finally judged debts due and owing. The customer may only assert his right of retention insofar as it is based on the same contractual relationship.
  4. Insofar as the customer falls in arrears with payment arising from an individual contract concluded with Steinberg, Steinberg may refuse to ship deliveries due within the framework of other business relationships with the customer until such time when the customer is no longer in arrears.

Section 12 - Final provisions

  1. Every modification, supplement, side agreement or the partial or entire cancellation of the contract must be made in writing, as must the amendment or cancellation of the written form requirement. The written form requirement pursuant to these General Terms and Conditions shall also be complied with by way of declaration via telefax.
  2. The laws of the Federal Republic of Germany shall apply exclusively for contracts concluded by Steinberg on the basis of these General Terms and Conditions and for all claims arising therefrom regardless of type excluding the application of the  UN Convention on Contracts for the International Sale of Goods (CISG).
  3. Exclusive jurisdiction and legal venue for all disputes arising from this contract shall be Hamburg, if the customer is a commercial businessman, legal entity of public law, public special estate or is without jurisdiction domestically.
  4. Should provisions of these General Terms and Conditions and/or the contract be or become invalid, the validity of the remaining provisions shall remain unaffected. The invalid provision shall be deemed to be replaced with a valid one that corresponds to the purpose of the agreement or at least comes closest to achieving the same commercial result originally intended by the contractual parties, had they been aware of the invalidity of the provision. The same shall apply for any incompleteness in the contract.

Last updated: August 2008


Terms of Use

This website, including any subsite accessible through the homepage and, (hereinafter "Site") is published and maintained by subsidiaries, affiliates and/or related entities of Steinberg Media Technologies GmbH (hereinafter "Steinberg"). Please note that when you enter any subsite accessible through this homepage, such subsite may have its own terms and conditions of use which is specific to such subsite. This Site may contain contests that require you to send in material or information about yourself or offer prizes. Each contest has its own rules, which you must read and agree to before you may enter. When you access, browse or use this Site you accept, without limitation or qualification, the terms and conditions set forth below and any additional terms and conditions of use set forth in any subsite.

Your right to use the Site and its contents

This Site is only for your personal use. You may download one (1) copy only of the Content to be used only by you for your personal use at home unless the subsite you are accessing states that you may not. If you download any Content from this Site, you may not remove any copyright or trademark notices or other notices that go with it. As long as you comply with the terms of these Terms and Conditions of Use, Steinberg grants you a non-exclusive, non-transferable, limited right to enter, display and use this Site.


All materials on this Site, including but not limited to audio, images, software, text and video clips (the "Content"), are protected by copyright under international conventions and copyright laws. You cannot use the Content, except as specified herein. You agree to follow all instructions on this Site limiting the way you may use the Content. There are a number of proprietary logos, service marks and trademarks found on this Site. By making them available on this Site, Steinberg is not granting you any license to utilize those proprietary logos, service marks, or trademarks. Any unauthorized use of the Content may violate copyright laws, trademark laws, the laws of privacy and publicity, and civil and criminal statutes. You may not distribute, exchange, modify, sell or transmit anything you copy from this Site, including but not limited to any text, images, audio and video, for any business, commercial or public purpose. You agree not to interrupt or attempt to interrupt the operation of this Site in any way.

Using interactive functions and entering content on the Site

In special areas Steinberg enables you to communicate with Steinberg and third parties via the Site. Here you can enter textual content or submit content and applications. Steinberg assumes no liability or responsibility arising from the contents of any such communications.

Internet transmissions are never completely private or secure. You understand that any message or information you send to this Site may be read or intercepted by others unless there is a special notice that a particular message (for example, credit card information) is encrypted (send in code). Sending a message to Steinberg does not cause Steinberg to have any special responsibility to you.

Rules for Chatrooms, Bulletin Boards and Other User-Supplied Material This Site may have an area which allows you to "chat" or upload and download materials. When using any of these areas, you agree not to post, send, transmit, upload or otherwise publish through this Site, any materials that (1) interfere with anyone else's use of the Site; (2) are abusive, illegal, indecent, obscene, offensive or threatening in any way; (3) encourage anyone to break the law; (4) violate anyone's copyright or other property right; (5) interfere with the privacy of any other user; (6) contain a virus or any other harmful component; or (7) contain false or misleading statements of fact or descriptions of the origin of the material or the communication. You agree to comply with any additional terms which are referred to on this Site or any subsite within the Site.

Availability of products and services

The products and services displayed on the Site may not be available for purchase in your particular country or locality. The reference to such products and services on the Site does not imply or warrant that these products or services will be available at any time in your particular location. You should check with your local Steinberg authorized representative for the availability of specific products and services in your area.

Protection of your personal information

Please read our Privacy Policy for details on how Steinberg retains and uses your personal information.

General provisions

These Terms and Conditions of Use and any additional terms posted on this Site together constitute the entire agreement between Steinberg and you with respect to your use of this Site.


Find information about this site and to contact Steinberg here.

Last updated: December 2007

VST Transit Terms of Use

VST Transit is a service of Steinberg Media Technologies GmbH (Steinberg) that can be used to exchange and save project data via the Internet between you and a third party. Steinberg offers a limited amount of free disk space and additionally further disk space with costs. When buying further disk space, the General Terms and Conditions of Steinberg apply. Steinberg guarantees availability of the service for 98% of the year. Data is exchanged between the computer used and a Steinberg server that is operated by a service provider. The data can be saved in a cloud operated by a service provider, and can be stored outside the European Union (EU) or the European Economic Area (EEA). The Steinberg End User License Agreement applies to VST Transit.

The liability of Steinberg shall be limited to the amount of annual payments for VST Transit, indirect and consequential damages shall be excluded.

Last updated: February 2016



Software End User License Agreement (EULA) with Account Terms and Conditions of Use

Software End User License Agreement (EULA) for eLicenser Control

The following information represents the contractual conditions for the use of software, manufactured by Steinberg Media Technologies GmbH by you, the final user.

By installing the software on your computer, you are declaring yourself to be in agreement with the contractual conditions, so please read the following text carefully.

If you are not in agreement with these conditions, you must not install the software. In this event, please return the complete product (including all written matter, packaging, and any included hardware) to the dealer from whom it was originally bought. The price you paid will be refunded in full.

1. Object of the contract

The object of the contract consists of the computer programs recorded on the supplied CD-ROM(s), the relevant usage instructions, program descriptions, and hardware (e.g., "eLicenser" etc). These are described hereinafter as "Licensed software", or "Licensed hardware".

2. Grant of License

Steinberg Media Technologies GmbH grants the Licensee, for the duration of this contract, rights — which are neither exclusive nor transferrable — to use the Licensed software and Licensed hardware on one single computer only (i.e., one Central Processing Unit) at one single place. If this single computer is connected to a multi-user system, this License shall apply to all users of the system.

The Licensee may personally use the Licensed software or Licensed hardware temporarily on another computer, on condition that the said software and hardware is normally used regularly on one particular computer. Use above and beyond these limits, including use by a third party, is not permissible.

3. Permission to copy

The Licensee is given the right to prepare machine-readable copies of the Licensed software for keeping in storage, provided such copies are only intended to replace or reconstruct used or destroyed copies of the original Licensed software, and are only used within the context of the rights assigned under this contract.

The Licensee is not entitled to transfer the Licensed software into the core memory of another CPU.

The Licensee is under an obligation to keep a record of all the copies he produces, and of their locations. He must present Steinberg Media Technologies GmbH with this record at any time if there is any suspicion of misuse.

Upon the expiry of this contract, or of any subsequent contract covering the same Licensed software and hardware, the Licensee is under an obligation — whether or not requested to do so — to totally destroy all copies of the Licensed software, whether in machine-readable form or any other, and the pertinent documentation.  If this Licensed software is stored electronically, the Licensee must delete it totally, and make a legally binding declaration to Steinberg Media Technologies GmbH that this obligation has been fulfilled. The original software which the Licensee receives from Steinberg Media Technologies GmbH is exempt from this requirement.

4. Steinberg Media Technologies GmbH's rights over the Licensed software and hardware

Steinberg Media Technologies GmbH, or any licensor of Steinberg Media Technologies GmbH, is the holder of all rights of ownership and other rights over the Licensed software, hardware, documentation, the CD-ROM and printed material given to the Licensee in execution of this contract. In those cases when Steinberg Media Technologies GmbH is the Licensee, Steinberg Media Technologies GmbH is entitled to pass on the Licensed software and hardware under the terms of this contract.

The Licensee assigns, and Steinberg Media Technologies GmbH accepts, the rights of ownership over all copies of the Licensed software and/or documentation produced by the Licensee during the lifetime of this contract, including any such material that may be produced by the Licensee in breach of this contract. Ownership rights to disks, diskettes, or tape of any kind is likewise assigned, except in the case of non-separable copies in the core memory of a CPU.

Whenever a copy is made, it must be ensured that Steinberg Media Technologies GmbH's copyright notice is attached, with an indication of all of Steinberg Media Technologies GmbH's rights under the foregoing paragraphs in a machine-readable form (if machine-readable copies are being prepared) and/or in plain language. An indication of the ownership and all other rights of Steinberg Media Technologies GmbH as defined in the foregoing paragraphs is to be attached clearly and visibly, printed on or firmly attached to all disks, diskettes or tape of any kind on which the Licensed software is stored. The same applies for the documentation belonging to the Licensed software and hardware, and the containers in which this documentation is stored.

5. Exclusivity of Licensed software and hardware

The Licensee is to use the Licensed software he receives from Steinberg Media Technologies GmbH, all copies thereof, and all pertinent documentation exclusively for his own purposes, and must keep it separate from third parties.

He must ensure that no third party or any of his own employees, unless authorised, will have access to the Licensed software, may copy part or all of the Licensed software, or be given any opportunity to do so. The Licensee bears legal liability towards Steinberg Media Technologies GmbH for any loss or damage — including any subsequent losses incurred by Steinberg Media Technologies GmbH — resulting from the Licensee not keeping the programs for exclusive use, or not doing so with sufficient assiduity.

The Licensee is in particular not entitled to grant any third party rights of usership over the Licensed software or hardware. Occasional use by a third party is only permissible if this is absolutely essential for the Licensee's use. Renting or lending out the Licensed software and hardware is expressly forbidden.

6. Guarantee and legal liability

Steinberg Media Technologies GmbH and the Licensee are aware that functional defects in the Licensed software cannot be totally ruled out, despite the present state of technical knowledge, even if the very greatest care is taken. The unrestricted functionality of the Licensed software and/or the rectification of all faults therefore cannot be totally guaranteed.

Steinberg Media Technologies GmbH's legal liability for programming errors in the Licensed software, including later up-dates provided for under this contract, is therefore restricted to any case of Steinberg Media Technologies GmbH acting with intent or gross negligence.

Having stated this, Steinberg Media Technologies GmbH takes on the guarantee towards the Licensee that, at the point in time when the contract is concluded, the Licensed software and hardware will prove to be free of all material and technical defects under normal operating conditions. Should the CD-ROM or the Licensed hardware prove defective, the Licensee can demand their replacement during a period of 6 months from receipt of the Licensed software and hardware. In this instance he must return the CD-ROM containing the Licensed software and any Licensed hardware, including hand-books, documentation, and a copy of the invoice/receipt, to Steinberg Media Technologies GmbH's sales organisation in his country, or to the dealer from whom it was bought.

Steinberg Media Technologies GmbH undertakes, for a period of six months from the conclusion of this contract, to undertake everything that can be expected to ensure the functionality of the Licensed software and hardware in compliance with the specifications and the program description. The provision for this guarantee is that the Licensed software and hardware be operated in the configuration provided for, and under appropriate operating conditions. Steinberg Media Technologies GmbH does not guarantee uninterrupted and faultless operation.

All guarantee claims on behalf of the Licensee become invalid if he tampers with the Licensed software or hardware, or modifies them in any way whatsoever, regardless of the extent of such modifications. The translation of the Licensed software into any other program language is also to be regarded as a modification.

At Steinberg Media Technologies GmbH's discretion, the guarantee can take the form of changing the Licensed software or hardware, or exchanging it for different Licensed software or hardware. In those instances when, within the context of the guarantee, the scope of the Licensed software would have to be changed, in particular if more memory capacity is needed for the program, the Licensee can make no claims of any kind against Steinberg Media Technologies GmbH.

The Licensee has no rights over and above the aforementioned. Steinberg Media Technologies GmbH bears no liability for any loss or damage to the Licensed software or hardware, or to other programs and/or the hardware being used, for the loss of working results, turnover, or profit, or for direct or indirect loss or damage suffered by the Licensee or any third party, unless such loss or damage has been caused by Steinberg Media Technologies GmbH acting with intent or gross negligence. Steinberg Media Technologies GmbH in particular provides no guarantee that the Licensed software or hardware meets the Licensee's requirements and purposes, or can work in conjunction with other programs he may have selected. The responsibility for the correct selection and for the use of the Licensed software and hardware, and for the results aimed for or achieved, is borne by the Licensee.

7. Duration of the contract and notice of termination

The contract comes into force from the moment the software is installed on your computer or when the registration card is returned, and remains in force for an unspecified time until notice of termination is served either by the Licensee or by Steinberg Media Technologies GmbH.

The Licensee can serve 30 days notice of termination at any time by registered letter.

Both parties are free to serve extraordinary notice of termination for a major cause. If the Licensee should infringe any of the above obligations, this will be regarded as a major cause justifying Steinberg Media Technologies GmbH's termination of the contract. Steinberg Media Technologies GmbH is free to decide at its own discretion in what form this notice should be served.

As soon as the notice of termination takes effect, the Licensee is to return to Steinberg Media Technologies GmbH the originals of the Licensed software and the hardware he received from Steinberg Media Technologies GmbH, to destroy all copies and recordings of the Licensed software, and to give a legally binding written assurance that he has done so.

8. Concluding stipulations

This contract shall be exclusively subject to the laws of the state in which it is published.

The Licensee declares himself to be in agreement with the personal data obtained through this business relationship which may be used by Steinberg Media Technologies GmbH for its own company purposes, and for the purposes of its Company Group, within the boundaries of the relevant Data Protection laws.

If any stipulation of this License contract should be or become invalid, either completely or in part, this shall not affect the validity of the remaining stipulations. The parties undertake instead to replace the invalid stipulation with a valid regulation which comes as close as possible to the purpose originally intended.

The place of jurisdiction is the location of the national sales company or agent. Steinberg Media Technologies GmbH can also however, at its discretion, open proceedings at the registered address of the Licensee.

Should you have any queries concerning this License contract, or wish to speak to Steinberg Media Technologies GmbH about any matter, please contact the following in writing: see address of the national sales company or agent.

Steinberg Account Terms and Conditions of Use

Please read carefully. If you click the button “accept”, you enter into the Steinberg Account Terms and Conditions of Use (Agreement) between Steinberg Media Technologies GmbH (hereinafter: "Steinberg") and you and/or your company, institution or other organization (“you”). If you cannot accept these terms, please do not accept.

  1. Your Steinberg Account

    1. You may need a Steinberg Account for the personal product registration and product activation of Steinberg products and services and/or products and services of other producers, which use Steinberg’s license management system for license control to protect the software and services against unlawful copying and use.
    2. The opening of the Steinberg Account, the personal product registration and product activation may be necessary to permanently use the product and service as well as to receive support, updates and upgrades. In the course of creation of the account, you will receive a Steinberg ID, which is a unique identifier of the account holder.
    3. At the creation of an account with Steinberg you are asked to provide your personal data (like email address, name, address, date of birth, country) and at the product registration within your account the license data for the purposes specified above. The creation of a Steinberg Account with wrong information like regarding your name is not permitted and a violation of the Agreement. In order to open an account, you must be at least 16 years old or provide us with proof of parental consent. Steinberg may communicate with you regarding the fulfillment of the Agreement to the email-address provided.
    4. To protect your Steinberg Account, keep your password confidential. You are responsible for the activity that happens on your Steinberg Account. Try to use a unique password for your Steinberg Account and not to reuse the password on or from third-party applications.

  2. Information on Data Protection

    1. Steinberg located in Germany will comply with the EU General Data Protection Regulation (EU GDPR) and the German Data Protection Act.
    2. Information on data protection is specified in the Annex Information on Data Protection to this Agreement (see below), which is not part of this Agreement, and is also displayed in the Steinberg Account. Steinberg reserves the right to modify and update the Information on Data Protection at any time, which will be displayed in the Steinberg Account. Steinberg may also inform you about relevant changes in the Steinberg Account and/or to the email-address provided.

  3. Registered Products and Services

    1. Any Steinberg products and services are subject to an accompanying Steinberg End-User License Agreement (EULA), which will be displayed for acceptance by you at online purchase, download or installation. The same shall apply to products and services of other producers, which use Steinberg’s license management system. Such EULA for the registered product and/or service shall govern the respective grant of license, requirements, support, updates and upgrades and further provisions. If you do not accept the EULA, the product and/or service will not work.
    2. The product and service may contain functions for which Steinberg offers additional services, without charge or subject to fees, possibly according to separate terms of use. Steinberg reserves the right to modify or terminate such services.

  4. Support, Updates and Upgrades after Product Registration

    1. You as licensee can only receive support, updates and upgrades following the personal product registration. Support is provided only for the current version and for the previous version during one year after publication of the new version. Steinberg can modify, regulate separately for special and multiple licenses and partly or completely adjust the extent of the support (hotline, on the website etc.), updates and upgrades at any time. In case of Trial Version Software, there exists no product registration, warranty or any support, updates or upgrades.
    2. The software may contain functions, which exchange information with the license server of Steinberg via internet subject to individual configuration to offer you updates and upgrades (e.g. free upgrade to later version, if this version appears within 6 weeks after purchase of your product), to download and install such updates and upgrades and to review the software installation regarding defects, to create defect protocols and to exchange such defect protocols with Steinberg. The individual configuration is possible during the installation and at any time later in anonymous or personalized form.
    3. The software may also include functions (e.g. Auto Update Client) to determine the most appropriate product version for the computer you are using when downloading. The data will be used anonymously also for general statistical surveys to improve our services. The exchanged information may include the following details of the used computer: used downloader and installer programs, operating system version and set language, which product will be installed from which source, free space, comparison of Windows and product version, geolocation (IP-based) and time stamp. The functions in subsection 4.2 and 4.3 cannot be used without the exchange of data. You can turn on and off these functions at any time.

  5. Termination

    1. The user may terminate the Steinberg Account together with the Agreement at any time. After termination of the Steinberg Account, the registered products and services, support, update and upgrades may not work.
    2. Steinberg may terminate the Steinberg Account and Agreement for important reasons. An important reason may be, for example, if you provide a wrong name, are younger than minimum age, register illegal products or misuse the Steinberg Account for illegal or unethical behavior.

  6. Limitation of Liability

    1. Steinberg is responsible for intentional and negligent acts as well as for damages resulting from the lack of guaranteed quality features and for damages resulting from any harm caused to life, body or health. In case of slightly negligent acts, irrespective of the legal ground, Steinberg can only be held responsible for a violation of those duties which are essential for this agreement and to such damages which have typically to be taken into account with regard to the providing of the product.
    2. The liability for loss of data shall be limited to the typical cost and effort of retrieving the data which would have occurred, if the data had been stored properly and in a risk-adequate manner.
    3. The total liability of Steinberg under this agreement - except for intent - shall be limited to the price of the purchased product(s). Steinberg shall be liable for direct damages only; any indirect and consequential damages shall be excluded.
    4. This liability regime shall also apply to the liability of Steinberg's employees, representatives and vicarious agents. Liability according to the Product Liability Act (Produkthaftungsgesetz) remains unaffected.

  7. Final Provisions

    1. Steinberg is entitled to send you a modified version of the Agreement replacing the existing version which you may accept or which will be deemed to be accepted unless you object in written form within two weeks. Steinberg will inform you about this in the notification of the modified version of the Agreement.
    2. This Agreement constitutes the entire understanding of the subject matter between the parties. Subsidiary agreements have not been concluded. Supplements and amendments of this Agreement must be made in writing; a waiver of the requirement of the written form must also be made in writing.
    3. If any provision of this Agreement should be or become invalid, in whole or in part, this shall not affect the validity of the remaining provisions. The invalid provision shall be deemed to be replaced by the parties with a valid regulation which comes as close as possible to the commercially desired purpose originally intended for the ineffective provision; the same shall apply in the case of a contractual gap.
    4. This Agreement shall be governed and construed by the laws of the Federal Republic of Germany excluding the UN Convention on the International Sale of Goods (CISG) and the EU conflicts of law (Rome I), which shall not apply.
    5. The exclusive place of jurisdiction with respect to all disputes based on or in connection with this Agreement shall be Hamburg. Steinberg can bring an action against you at your general place of jurisdiction.

Annex: Information on Data Protection

  1. Steinberg located in Germany will comply with the EU General Data Protection Regulation (EU GDPR) and the German Data Protection Act. At the creation of an account with Steinberg you are asked to provide your personal data (like name, address, email-address, date of birth, country) and at the product registration within your account the license data for the purposes specified.
  2. The controller of the personal data is Steinberg Media Technologies GmbH (Steinberg) located at Beim Strohhause 31, 20097 Hamburg, Germany with contact at The Steinberg data protection officer is available at The aim of processing is the contract fulfilment, in particular creation and use of the Steinberg Account, license control, use of registered products and services, receipt of support, updates and upgrades. The legal basis for processing is the Agreement according to Art. 6 para. 1 b) EU GDPR. The period of storage will be for the use of the account and registered products and services until deleted by the user or without a registered product and service after one year or after 48 hours following the creation of the Steinberg Account, if the user does not confirm the Steinberg Account upon request by the email provided.
  3. Recipients of the data may be Steinberg’s employees for support reasons. Further categories of recipients as suppliers even outside the EU/EEA with safeguards of an adequate data protection like an EU model clause agreement, which Steinberg will provide upon request as copy
    - License Management System: ForgeRock Ltd., UK
    - Hosting: Amazon Web Services LLC, 410 Terry Ave. North, Seattle, Washington 98109, USA; Corpex Internet GmbH, Schauenburgerstraße 6, 20095 Hamburg, Germany
    - Ticket System: Zendesk, Inc., 1019 Market Street, San Francisco, CA 94103, USA
  4. The user has the right to request from the controller access to and rectification or erasure of personal data or restriction of processing concerning the data subject as well as the right to data portability and to lodge a complaint with a supervisory authority. If you do not provide or restrict mandatory data, the software or the service, support, update and upgrades may not work.
  5. Steinberg reserves the right to modify and update this information on data protection at any time. For example, Steinberg is entitled to replace any contract processor as supplier even located outside the EU/EEA. Steinberg may inform you about relevant changes.

Steinberg Authorized Warranties For The United States Market

Steinberg North America ("SNA") a department of Yamaha Corporation of America (“Yamaha”) is the exclusive authorized U.S. importer and distributor of Steinberg products. Only Steinberg hardware products designed and manufactured for the United States meet applicable product safety standards. Only SNA Authorized Dealers can provide new Steinberg hardware products with warranty coverage valid in the United States. Only SNA Authorized Dealers are trained to provide you with service and support before, during and after your purchase. Many retailers attempt to trade on the valuable reputation of the Steinberg name – before you buy from them, SNA would like you to know the potential risks of doing so.

Safety Issues

Steinberg's electronic hardware products operate on normal alternating current. The importation, distribution and use of such products not designed for the United States can result in (a) damage to the product; (b) damage to household wiring; (c) fire; (d) loss of insurance coverage and, in some jurisdictions (e) violation of municipal ordinances. Further, any attempt to modify such products to enable them to operate on normal U.S. voltage and current may increase the above risks, and is also likely to void any non-U.S. warranty coverage as may have existed for the product.

Warranty Policies

SNA provides warranty coverage for new Steinberg products originally sold by Authorized Dealers located in the United States. Check our dealer locator for a list of U.S. Authorized Dealers. Steinberg products purchased from retailers other than SNA Authorized Dealers (whether via the Internet, or otherwise) will NOT be covered by Steinberg's warranties, and U.S. service centers will not repair such products under warranty.

All Steinberg hardware product qualifies for a 1 year warranty, including parts and labor.


  1. Please read the Owner’s Manual completely. The information provided in this manual covers installation, operation, safety precaution and, where applicable, routine maintenance.
  2. Should warranty service be required, you will need to be able to provide reasonable proof of purchase. Please save your sales receipt or other similar document. In the case of contractor– installed equipment, a photocopy of the site acceptance document would be considered acceptable.
  3. Notify your SNA Dealer of any alleged defect promptly upon discovery or contact SNA Support directly at or by letter to Steinberg Technical Support, 11711 N College Avenue Suite 190, Carmel IN 46032. 


  1. Products not specifically marketed for installation in areas exposed to the elements (sun, wind, rain, etc.) are not covered for defects that are attributable to this type of installation.
  2. Products sold by retailers or sound contractors NOT authorized by SNA to sell Steinberg hardware products and those products whose trademark, name or identification numbers have been altered or removed are not covered by this warranty.
  3. Product failures that are the result of abnormal strain, negligence, misuse, improper installation or operation, or failure to follow instructions contained in the owner’s manual. Abuse, modification, or accidental damage are not covered by this warranty.
  4. RFI/EMI (interference/noise) caused by improper grounding or the improper use of either certified or uncertified equipment is not covered by this warranty.
  5. Products that have been, or have attempted to have been, repaired by anyone other than SNA or a party authorized by Steinberg.


Steinberg Coupon or Promo codes

Steinberg Media Technologies GmbH (Steinberg) occasionally organises advertising campaigns for customers in which the price of products can be reduced by a defined percentage or EUR value by entering a coupon or promo code in the shopping basket of the Steinberg Online Shop. 

Steinberg coupons or promo codes

  • can be redeemed by customers when purchasing products in the shopping cart of the Steinberg Online Shop.   
  • can apply to all customers, certain customer groups or individuals. 
  • can be valid for all products, product groups or certain products. In addition, certain products or product groups can be excluded from discounts, even after the coupon or promo code has been issued. Coupons or promo codes do not apply to hardware.
  • can apply for a defined percentage and/or maximum EUR value as a discount. 
  • can only be redeemed once.
  • can only be used for existing products in the shopping cart, but not for sold-out products.
  • cannot be combined with other promotions. 
  • cannot be paid out. 
  • cannot cause a discount if any discount conditions expire (e.g. the shopping basket value linked to the discount falls below a certain threshold). 
  • may be limited by the total number of redemptions.
  • are limited in time and expire when the validity date expires.
  • do not entitle the customer to a reduction in certain products or a certain discount rate or EUR value.
  • may be limited by the total number of redemptions.are limited in time and expire when the validity date expires.
  • do not entitle the customer to a reduction in certain products or a certain discount rate or EUR value.

Steinberg may unilaterally change the conditions for a coupon or promo code without notice. The laws of the Federal Republic of Germany shall apply excluding the EU conflicts of law (Rome I) and the UN Convention on Contracts for the International Sale of Goods (CISG). Any recourse to courts of law regarding coupons is excluded.

Disclaimer re Information about Steinberg Products

  • The information on the Steinberg website, in the documentation or in product videos (or elsewhere) describe the functionality of our products only essentially, but do not represent any assurance of product features.
  • Individual functions and features may change at short-term and without prior notice.
  • The Steinberg website and other documentation may not reflect the current status.
  • Information on other websites or other contents of third parties cannot be attributed to Steinberg.